Privacy Policy

Privacy Policy

Last updated: September 2026

At Pole Pole ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase through our online store.

By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Who we are

Pole Pole is an independent fashion brand operating through its online store.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the data controller is the individual responsible for operating the Pole Pole brand.

Brand: Pole Pole
Email: brandpolepole@gmail.com
Address: Rua Dr. Albano Barreiros, 4940-530 Viana do Castelo, Portugal

If you have any questions about this Privacy Policy or about how we process your personal data, you can contact us using the details above.

2. What personal information do we collect?

The personal information we collect depends on how you interact with our website and services.

2.1 Information You Provide Directly

When you place an order, contact us, or use certain features of our website, we may collect:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Information required for invoicing;
• Order and purchase information;
• Information you provide when contacting customer support;
• Any other information you voluntarily provide to us.

We only request information that is reasonably necessary to provide our services and process your orders.

2.2 Order Information

When you place an order with Pole Pole, we collect information necessary to process and fulfil your purchase, including:

• Products purchased;
• Order value;
• Billing details;
• Delivery details;
• Payment method;
• Order status;
• Information relating to returns, exchanges or refunds.

Payment information may be processed directly by third-party payment providers. Pole Pole does not normally have access to or store your full payment card details.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This information may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Date and time of access;
• Referring website;
• Information about how you interact with our website.

3. How do we use your personal information?

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

• Process and confirm your orders;
• Process payments;
• Prepare and dispatch your purchases;
• Communicate with you regarding your order;
• Arrange deliveries;
• Process returns, exchanges and refunds;
• Issue invoices and comply with applicable legal and accounting obligations.

The processing of this information is necessary for the performance of the contract between you and Pole Pole.

Customer Support

When you contact us, we use the information you provide to respond to your questions, requests, complaints or other communications and to provide customer support.

Website Management

We may use certain information to operate, maintain, secure and improve our website and online store.

Legal and Regulatory Compliance

We may process your personal information when necessary to comply with applicable legal, tax, accounting or regulatory obligations.

Marketing and Communications

Where you have provided the required consent, we may use your email address to send you information about Pole Pole, including new products, launches, promotions, campaigns and other news.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending you essential non-marketing communications, such as information relating to an order you have placed.

4. Legal basis for processing your data

Under the GDPR, we process your personal information on one or more of the following legal bases:

• Performance of a contract: when processing is necessary to process and fulfil an order or provide a service you have requested;
• Legal obligations: when processing is necessary for us to comply with a legal or regulatory obligation;
• Consent: where you have given your consent to a specific processing activity, such as certain marketing communications or non-essential cookies;
• Legitimate interests: where processing is necessary for the operation, security and improvement of our website and services, provided that our legitimate interests do not override your fundamental rights and freedoms.

Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Who do we share your personal information with?

We may share your personal information with third parties where this is necessary to provide our services, process your orders or comply with legal obligations.

These third parties may include:

• Our e-commerce platform and technology providers;
• Payment service providers;
• Shipping and delivery companies;
• Website hosting and technical service providers;
• Analytics and statistics providers;
• Marketing and communication service providers, where applicable;
• Accounting and invoicing service providers, where applicable;
• Public authorities or other entities where required by law.

These service providers may only process your personal information to the extent necessary to provide their services to us or where otherwise permitted or required by law.

We do not sell your personal information to third parties.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, understand how visitors use the website and, where applicable, support marketing or analytics activities.

Some cookies are necessary for the operation of the store and cannot be disabled.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Ecwid provides functionality for merchants to obtain and manage cookie consent in accordance with GDPR requirements.

You can also manage cookies through your browser settings.

7. E-commerce Platform

Our online store is operated using Ecwid, which provides the technology and infrastructure required to operate our online shop, including product displays, shopping cart functionality and order management.

Your personal information may therefore be processed by Ecwid and its relevant service providers in connection with the operation of our online store.

The processing of your personal information by such providers may also be subject to their own privacy policies and terms.

8. Payments

Payments made through our online store may be processed by third-party payment providers.

Depending on the payment method selected, the information necessary to process the transaction may be transmitted directly to the relevant payment provider.

Pole Pole does not normally store your full credit or debit card details.

9. How long do we keep your information?

We retain personal information only for as long as necessary for the purposes for which it was collected.

Certain information relating to orders, payments, invoices and transactions may need to be retained for longer periods in order to comply with legal, accounting and tax obligations.

When personal information is no longer required, we will delete it or anonymise it where reasonably possible.

10. How do we protect your information?

We take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Shipping and Delivery

In order to deliver your order, we may provide the necessary information to shipping companies, postal services or other delivery providers.

This may include your name, delivery address, telephone number and other information necessary to complete the delivery.

12. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

• Ensure that our website functions correctly;
• Maintain your shopping cart;
• Remember certain preferences;
• Improve your browsing experience;
• Understand how visitors use our website;
• Analyse website performance;
• Where applicable, measure or personalise advertising.

Some cookies are strictly necessary for the operation of the website. Other cookies may require your consent under applicable legislation.

You can manage your cookie preferences through the options provided on our website and/or through your browser settings.

Please note that disabling certain cookies may affect the functionality of some features of our website.

13. Your rights under the GDPR

Depending on the circumstances, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal information we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete information.
• Right to erasure — you may request that we delete your personal information where there is no legal reason for us to continue processing it.
• Right to restriction — you may ask us to restrict the processing of your personal information in certain circumstances.
• Right to data portability — where applicable, you may request your personal information in a structured, commonly used and machine-readable format.
• Right to object — you may object to certain types of processing, including direct marketing.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.

The exercise of these rights is generally free of charge. The CNPD confirms these rights and recommends that requests be made directly to the data controller through the contact channel indicated in the privacy policy.

To exercise any of these rights, please contact us using the email address below.

We may need to verify your identity before responding to your request in order to protect your personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

15. Contact us

If you have any questions about this Privacy Policy or how we process your personal information, or if you wish to exercise your privacy rights, please contact us at brandpolepole@gmail.com:

Pole Pole Brand

Viana do Castelo, 4940-530

Portugal