SHIPPING POLICY

Last updated: September 2026

At Pole Pole, we want your order to reach you as smoothly and quickly as possible. Please find below the information about how we process and ship orders.

1. SHIPPING DESTINATIONS

Pole Pole currently ships to countries within the European Union.

Available shipping destinations may be displayed at checkout based on the delivery address provided.

We may expand our shipping destinations in the future.

Any future shipments to destinations outside the European Union, if offered, will be subject to the applicable laws, regulations, customs requirements and import procedures of the destination country.

2. ORDER PROCESSING

Orders are normally processed within [3-6] business days after payment has been successfully received.

Processing time includes preparing, checking and packaging your order before it is handed over to the shipping carrier.

Orders placed during weekends, public holidays or periods of high demand may take longer to process.

You will receive confirmation when your order has been dispatched.

3. SHIPPING TIMES

Estimated shipping times depend on the destination and the shipping method selected at checkout.

The estimated delivery time will be displayed at checkout before you complete your purchase.

Please note that shipping times are estimates and are not guaranteed.

Delivery may take longer during periods of high demand, sales, holidays, public holidays or due to circumstances outside our reasonable control.

The estimated shipping time begins once the order has been dispatched and does not include the order processing time.

4. SHIPPING COSTS

Pole Pole offers free shipping on all orders within the European Union.

There are no additional shipping costs for standard delivery within the European Union.

The available shipping method and estimated delivery time will be displayed at checkout before you complete your purchase.

From time to time, Pole Pole may offer different shipping options or promotions, which will be clearly communicated at checkout.

5. ORDER TRACKING

Where tracking is available for the selected shipping method, you will receive tracking information after your order has been dispatched.

Please note that tracking information may take some time to become active after the parcel has been handed over to the carrier.

6. DELIVERY DELAYS

We always do our best to ensure that your order arrives within the estimated delivery time.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

• carrier delays;
• severe weather;
• public holidays;
• strikes or transport disruptions;
• high-volume periods; or
• other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact us at brandpolepole@gmail.com so that we can investigate the shipment.

Your statutory consumer rights remain unaffected by any delivery delay.

7. DELIVERY ADDRESS

Please make sure that your delivery address is complete and accurate before placing your order.

Pole Pole cannot be held responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.

If a parcel is returned to us because the address provided was incorrect or incomplete, or because the parcel was not collected, please contact us so that we can determine the appropriate next steps.

Additional shipping costs may apply if you request that the order be shipped again, where permitted by applicable law.

8. LOST OR DAMAGED SHIPMENTS

If your order appears to have been lost or arrives damaged, please contact us at brandpolepole@gmail.com as soon as possible.

Please provide your order number and, where applicable, photographs of any visible damage to the package or product.

We will contact the relevant shipping carrier and investigate the issue.

Where the loss or damage is our responsibility, we will provide an appropriate solution in accordance with applicable consumer protection law.

9. INTERNATIONAL ORDERS OUTSIDE THE EU

Pole Pole offers shipping to destinations within and outside the European Union.

Shipping within the European Union is free of charge.

For orders shipped to destinations outside the European Union, shipping costs, customs duties, taxes and other applicable charges may vary depending on the destination country and its applicable laws and regulations. Any applicable costs will be clearly indicated at checkout before the order is completed, where applicable.

Customers are responsible for complying with any applicable import requirements and regulations in their country of destination.

10. CONTACT

If you have any questions regarding shipping or your order, please contact:

Pole Pole
Email: brandpolepole@gmail.com

We will be happy to assist you.